Question 1

WHAT IS STK®’S SHIPPING TIMEFRAME?

Accepted Answer

It depends on the selected shipping method:
SEDEX Shipping: Orders are prepared and dispatched within 2 to 3 business days.Free Shipping, PAC, or Carrier Services: Orders are dispatched within up to 5 business days.
⚠️ The delivery timeframe shown at checkout only starts counting after the order has been shipped.Many of our products undergo final review, finishing, and quality control before dispatch — that's what ensures the STK® standard.

Question 2

HOW DOES ORDER TRACKING WORK?

Accepted Answer

As soon as your order is shipped, you’ll automatically receive an email with your tracking number.This email is sent to the address registered during checkout.⚠️ Be sure to check your spam or junk folder if you don’t see it in your inbox.

Question 3

WHAT IS THE TOTAL DELIVERY TIME?

Accepted Answer

The total delivery time depends on your location and the selected shipping method. You can follow every step through the tracking code — from pickup to delivery.

Question 4

WHAT IF THERE’S A DELAY?

Accepted Answer

STK® is not responsible for delays caused by shipping carriers, but we’ll provide full support to track the shipment and help resolve any issues within our reach.During high-demand periods (such as Black Friday), delivery times may extend — but you’ll always be informed in advance, with transparency.

Question 5

INTERNATIONAL SHIPPING (TEST PHASE)

Accepted Answer

STK® does not currently offer official international shipping. However, our website is undergoing a test phase with an English version, serving as a showcase for international audiences.If an order is placed from outside Brazil, we’ll do our best to make the shipment possible, taking into account customs regulations, delivery times, and country-specific costs.If you're located outside Brazil and interested in our gear, please reach out to us before placing your order.meajuda@stkperformance.com.br